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Freedom & Hope Counselling & Therapeutic Services

   

Client Service Agreement

  

- Read, check, and sign where applicable;

all boxes with an * are required.

 

Please read the entire document carefully. If you have any questions, concerns, or reservations about any section, do not sign or submit the form. Instead, discuss your concerns directly with your therapist. If your therapist is unable to address your concerns to your satisfaction, FHCTS may not be the right fit for you—and that is perfectly okay.

 

By signing this agreement, you acknowledge that you have read, understood, and agree to all sections in full.

 

Confidentiality, Limits, Supervision, Emergencies

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Confidentiality

All information shared, documented, and recorded (by Daniel) during counselling sessions will remain confidential in accordance with the ethical standards and guidelines established by his regulatory Colleges. When clinically appropriate, consultation may occur between your therapist and other qualified professionals who are bound by confidentiality agreements to ensure optimal treatment outcomes.

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Limits to Confidentiality

Confidentiality is maintained except in the following legally and ethically mandated circumstances:

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• When disclosure is required to prevent clear and imminent danger to the client or identifiable others

• When legal requirements mandate that confidential information be revealed (e.g., court orders, subpoenas)

• When there is reasonable suspicion that a child is in need of protection

 

Supervision

 

With Daniel, all session recordings and transcriptions are accessible under the clinical supervision of Dr. Randy Johnson, PhD, who provides supervision for him with the College of Alberta Psychologists.

 

Emergency Care

 

Freedom & Hope Counselling & Therapeutic Services is not an emergency service. If you are in crisis or require immediate assistance, call 911 or your local crisis line.

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Recording, Documentation, Client Access, AI Consent

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Client Recording Policy

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Clients may not audio or video record sessions without prior written permission from their therapist. This restriction does not limit a client’s right to discuss the content of counselling sessions with others at their discretion.

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Session Recording and Documentation

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​In‑person sessions are audio recorded and transcribed without video. Virtual sessions are audio and video recorded by default and transcribed. While strong security measures are used, online communications and recordings can never be guaranteed to be absolutely secure, and there is always a small risk of breach. Reasonable efforts are made to protect information during processing and storage.​​​

 

Data Storage and Cross‑Border Processing

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Freedom & Hope Counselling & Therapeutic Services uses Microsoft 365 programs for documentation and communication. Client files, recordings, and related data are stored at rest in Canadian Microsoft datacenters under Microsoft’s data residency commitments. In limited circumstances, service providers may process information outside of Canada, including in the United States, for purposes such as secure transmission, system support, or system reliability. Reasonable safeguards are applied, and only the minimum necessary information is processed.

 

Client Access to Recordings

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Clients may request access to their session recordings for personal use. Once access is granted through a secure link, Freedom & Hope Counselling & Therapeutic Services cannot monitor or control subsequent access. Clients assume responsibility for the security and confidentiality of recordings they request.

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AI‑Assisted Care

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AI‑assisted tools are used within licensed Microsoft business environments to support documentation, session summaries, assessments, and report preparation. All AI‑assisted work is reviewed by the therapist. Client information is not used to train public AI models. Access to these tools is restricted, monitored, and designed to minimize identifiable information.

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​If you require that the video recording of your virtual sessions not be save but deleted after their creation, type "Yes" in the box below:

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I agree with the use of AI as defined above:

 

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Teletherapy, Security, Breach Notice, Communication Privacy

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Teletherapy

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Virtual sessions are conducted via Microsoft Teams using unique meeting IDs and passcodes. Systems are protected by Microsoft security software, encryption, and access controls. Despite safeguards, all online communication carries some risk of unauthorized access.

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Breach Notification

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In the event of a suspected breach of confidentiality, the situation will be promptly assessed in consultation with relevant professionals, and affected clients and regulatory bodies will be notified when required.

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Communication Privacy

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Client contact information is not shared with third parties or affiliates for marketing or promotional purposes. Email is convenient but not fully secure. Clients are advised to avoid sending highly sensitive information by email.